Questions
FAQ
Everything important about prices, ordering, motifs, shipping and safety. If something’s missing, message me on WhatsApp.
Prices and ordering
How much does a personalised pacifier clip cost?
A pacifier clip costs CHF 22.00, a teether CHF 22.00, a pram chain CHF 35.00. All three together as a matching set of 3 cost CHF 80.00. Special motifs, special colours and very long names can change the price; I give you the exact amount in my confirmation before I make anything.
How do I order from Heb de Nuggi?
Orders go through WhatsApp, not through a form on this site. You tell me the piece, motif, colours and your child’s name. We go through everything until every detail is right, I confirm price and shipping, and only then do I start.
Can I order online?
Yes, online via WhatsApp, Instagram or email, just without a basket. Every piece is made after a short chat, so the name, motif and colours are right before I start. Then you pay by TWINT or bank transfer, and I send the parcel anywhere in Switzerland.
How do I pay?
After my confirmation, by TWINT, by bank transfer or in cash if you pick up in Spreitenbach. I’ll send you the payment details in the chat.
What’s in the set of 3?
A pacifier clip, a teether and a pram chain, all three in the same colours, with the same motif and the child’s name. The set of 3 costs CHF 80.00 and is the usual choice when it’s meant as a gift for a new baby.
Making and personalisation
How long does it take to make?
That depends on whether the beads for your motif and colours are in stock. If they are, I make it often on the same day or the next. If I need to reorder parts, it usually takes 3 to 7 working days. If you’re in a hurry, tell me your date — I’ll tell you honestly whether it’s doable.
Do I see the clip before it’s sent?
For a first order I usually send you a photo of the finished piece before I close it. That way you can approve it or still change something. Before shipping, I check every piece to make sure it’s cleanly sealed.
What are the clips made of?
BPA-free silicone beads. The name is spelled with individual letter beads, plus a motif bead as an accent and a clip in the colour you choose.
What is a pram chain?
A pram chain has two clips, the beads with the child’s name in between and a ring with the motif in the middle. It stretches across a pram, Maxi-Cosi or play gym, so toys don’t end up on the floor.
Which motifs are there?
There are 74 motif beads to choose from: mouse and mouse with bow, animals such as bear, dino, unicorn, koala, llama and lion, plus crowns, bows, strawberry, cloud, and characters and symbols. Every motif is available for the pacifier clip, teether and pram chain.
Can I ask for my own motif?
Yes, of course. The selection on the website is just the beginning. Tell me on WhatsApp what you’re picturing, and I’ll show you which motif beads are available for it and how the piece would look.
Which colours can I choose?
There are 20 bead colours, from white, beige and pastels to royal blue, bright red and leopard, and 8 clip colours. The colour swatches on the website are approximate; if you’re unsure, I’ll suggest a combination before I make anything.
Is every piece one of a kind?
Yes. I only start once you’ve confirmed the name, motif and colours. Every piece is made by hand in Spreitenbach and exists only once.
Gifts
Can the gift be sent straight to the recipient?
Yes. Just give me the delivery address and the parcel goes straight there, with no price inside. If you don’t know the child’s name yet, we’ll find a solution in the chat.
What if I don’t know the child’s name yet?
No problem. I’ll keep the gift ready and personalise it as soon as the baby has arrived and the name is settled. We’ll sort out the rest in the chat.
Shipping and pick-up
Does Heb de Nuggi deliver all over Switzerland?
Yes, within Switzerland by A Mail (Swiss Post) for CHF 3.90. From an order value of CHF 50.00, shipping is free, with tracking on request. I don’t ship abroad. You can also pick up in Spreitenbach yourself.
Can I pick up my order in Spreitenbach?
Yes. By arrangement, you can pick up your order in Spreitenbach in the canton of Aargau and pay in cash on the spot. We’ll arrange the time on WhatsApp.
Safety and returns
What should I keep in mind when using a pacifier clip?
Pacifier clips, teethers and pram chains are not toys and must not be left with an unsupervised child. Check them for damage before every use and replace them at the first sign of wear. The length meets current safety recommendations; do not lengthen it.
Can I return a personalised piece?
Every piece is made to your specifications, so I don’t take back personalised one-off pieces. If something isn’t right, message me and we’ll find a solution.
What happens if something is faulty?
If there’s a defect or damage in transit, get in touch within seven days. I’ll repair the piece or replace it.
About Heb de Nuggi
Who is behind Heb de Nuggi?
Alessandra Ancora from Spreitenbach in the canton of Aargau. She makes the pacifier clips, teethers and pram chains by hand, alongside family life. It all started with a gift for a friend at her baby shower.
What does «Heb de Nuggi» mean?
«Heb de Nuggi» is Swiss German and literally means “hold your pacifier” — exactly what a pacifier clip does. In everyday speech it also means “keep quiet” — a wink that’s part of the brand.
When will I get a reply?
I reply personally, usually within a few hours. If you have a date in mind, add it straight away; I’ll tell you honestly whether it’s enough time.
Your question isn’t here?
Message me on WhatsApp. I usually reply within a few hours. Feel free to message me in English.
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